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Economy delivery – £3.50: The most cost efficient way to receive your order within the UK is by selecting economy as your preferred delivery method. We aim to deliver within 3-5 business days.

Standard delivery – £4.00: The quickest way to receive your order within the UK is by selecting standard as your preferred delivery method. We aim to deliver within 2-3 business days.

Free delivery: For orders £75 and above, we offer free shipping which we aim to deliver within 2-3 business days.

Need an order urgently? Please contact us to arrange delivery.

International shipping

Regardless of parcel size, international delivery is charged at a flat rate of £6.00. International orders are classed as everywhere in the world except the UK. In Europe, we aim to deliver within 5-7 business days. For the rest of the world (excluding the UK), please allow 1-2 weeks for delivery. There are occasions where parcels are held up in customs, and this can affect delivery times.
International customers should note that some countries charge custom fees on items that are received from abroad. It is the customers responsibility to pay any customs charges due, therefore we recommend that you research these charges in your country of residence before placing your order.

We are required by law to declare all items at their retail price. We cannot mark packages as gifts or mark down the product value to evade customs charges.

When you place an order, you will be asked if you would like to have your order sent to your billing address or a different delivery address. By selecting the different delivery address option, you can fill in the correct information before placing your order.

If you realise after you have placed an order that the delivery address is incorrect, please let us know right away. In cases where your parcel has not yet been sent, we can assure that we will send to the correct address of choice. We cannot be liable for any errors made to delivery addresses, please check carefully.
We accept refunds within 28 days of purchase for UK orders, and 40 days for international orders. Xintu will only refund delivery charges if an order arrives damaged in transit, or if your order is incorrect. Refunds will be returned to your original form of payment. Processing times are dependant on your debit/credit card provider. Please email us to request a refund.